Order & Billing

Order Questions

• How do I check my order status?
• What is the processing and ship out time?
• How can I cancel my order?
• Can I modify my order after I have already submitted it online?
• Why am I being asked to verify my order?
• What is a pre-order item? When will it be shipped?

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Billing & Payment

• What payment options do you accept?
• How long will it take for my payment to be processed?
• Why am I experiencing an error while trying to complete the transaction?
• Why am I seeing multiple charges on my credit card statement?
• Do you have a tax exemption program? How can I enroll?