Order and shipment confirmation emails are automatically sent once the order has been completed or the package has been shipped. They are sent to the email address provided at the time the order was placed. Sometimes the emails may end up in your Junk Folder. You may want to add firstname.lastname@example.org to your contacts list to ensure the email is delivered to your inbox.
If you are still unable locate the email confirmation, please contact our Customer Service Team at email@example.com and they will be happy to resend the confirmation to you.